Kalihi Pet Clinic LLC

EDIT: when we asked this clinic for medication to help our babies, they told us that it was not an “every day med” and was unsafe for long term use. Our new vet refuted this and said it is one of the safest meds for cats and that it is used long term all the time. They also agreed our male should be on it not only for anxiety but pain as he is old. Idk why this clinic was trying so hard to avoid helping my boy but there you go. We went about two weeks ago to have our two cats assessed for inter-household aggression. The first appointment was great, the techs were kind, the vet listened to our concerns and suggested a course of action for our female cat who has long suffered from anxiety. We got her on a temporary medication and it was helping, but we wanted our second cat assessed as well since other plans we adopted were not helping. Our second visit: the room was dirty and had a smell but we hoped it was because it was the end of the day. The second doctor we saw was kind, but it didn’t feel like he was listening to us. My concern was that the fighting had escalated to an injury that could lead to more. The doctor did not seem to take these concerns to heart. He offered to look into medicating our male cat but wanted documentation from a previous vet to find out the dosage. This did not make sense to me or my husband since it was over a year ago and the doctor should also be able to decide a dose independently. Our male had seen at least 5 different vets in the past year because we had moved several times. That being said, I could not remember which vet had prescribed the medication so I told them the name of the office based on my best guess. They called my husband later that week asking for the name of the office I guessed on and he gave it to them. A few days passed and we called about an update for meds and they told us that there were no notes about them receiving the name of the office to call, but that they’d call us back by the end of the day. They never did. They did however call the day after that, the woman sighed at my husband and told him to “write it down next time” when he told her what had happened the previous day, but that he couldn’t remember the woman’s name. We felt this was really unprofessional, but played it off as it maybe being a hard day. Yesterday we got in contact with them again. My husband received a call and a voicemail saying they had contacted the previous vet, but it wasn’t the right one so they needed us to try to track down which one it was and to call back. My husband only saw a message from the vet and immediately called back without looking at the voicemail. Someone picked up and told him they hadn’t called and he needed to wait for them to call him. He apologized and went back to check what he has missed. Sure enough the message was from their office. This is when we made the decision to move on. The lack of note taking on their end and passive aggressive phone tag that happened really made this office feel disorganized. I have a cat that is one year out from fip treatment and if there had been any disorganization, two week long phone tag, etc at that office, she would have died. Organization, communication, and empathy is key in this field and unfortunately it feels like this office is struggling to maintain all three of those across the entire team.

Front desk soo helpful. Techs very caring and took great care of my lil one. Massive kool

The Dr. Was very nice and patient and so was his tech. All around everyone was very nice and gave me options not just telling me to do stuff. I appreciate the conservative approach from the Dr.